The home of
tomorrow

Almost without exception, digital technologies play a critical role in the changes ahead; they are drivers of innovation in the home of tomorrow. They open new horizons for interactions in terms of sustainability, efficiency and connectivity, whilst simultaneously fuelling higher standards and expectations for speed, transparency and comfort.

Smart entry and security systems, digitally reading and visualising usage data, the Internet of Things or remotely controlling lighting and heating are just a few examples. Communicating with tenants, housing companies, utilities, tradespeople and caretakers is changing, with things like apps offering 24/7 self-service, AI-based virtual assistants, and digital processes for repairs or moving in and out of properties. The digital connectivity of systems is even changing payment, tenancy deposit and billing processes.

Companies in the property management, housing and energy sector are facing even greater demands. They have to provide the digital services that the owners/tenants of houses and apartments expect and adjust their processes accordingly, making them considerably more efficient. If they succeed in offering such extensive and attractive services to clients, new business areas may emerge, for example in the removals, energy, telecommunications and mobility domains.

Demand for innovative ideas and concepts is not only an issue when it comes to interacting with the owners and tenants of apartments. It is also important in dealing with partners and suppliers because collaborating with tradespeople, utility companies, facility managers, financial services providers and other providers of up- and downstream value creation processes is transforming. To remain competitive, processes have to become more and more automated, integrating ever more data seamlessly, performing more extensive analyses. It requires not only being digitally connected with business partners, but also a smart connection between proprietary ecosystems and information and sensor technology in buildings and technical devices.

That is all going to change the property, housing and energy sector. Companies that want to position themselves on solid footing for the future have to question their range of services, their structures and processes, their IT systems and digital technologies and make the necessary adjustments. In future, we foresee increased cooperation between players to develop flexible and more client-specific solutions more quickly. As a result, the divisions that exist today in the property, housing and energy sector and related industries will become less noticeable as collaboration plays a greater role.